Upwork Email Etiquette Certification Answer 2017

Email Etiquette Certification Upwork Ans (2017)

Question:* What does it mean to 'respect somebody else's bandwidth'?

Answer: • To be conscious of how much storage space you are controlling in any given communication, since everyone only has limited space.

Question:* How often is it sensible to use 'reply all' when replying to an e-mail?

Answer: • Only if the information is really relevant to everyone on the list, otherwise keep 'reply all' to a minimum.

Question:* What is the purpose of icon-emotions or so-called 'emoticons' in email communication?

Answer: • They are meant for fun and entertainment value.

Question:* What is the better solution than using bold or italic to emphasize meaning when e-mailing or posting online?

Answer: • Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.

Question:* What are vCards and why are they sometimes distracting or difficult for the recipient?

Answer: • vCards are electronic business cards, but they often take the form of an e-mail attachment, therefore making every e-mail look like it has an attachment.

Question:* Why is it sometimes important not to leave out the message thread, i.e. the previous messages in the e-mail chain?

Answer: • To increase comprehension of the latest message, and show the history of messages that led up to this point in the exchange.

Question:* What do the abbreviations 'FWIW' and 'FYI' stand for?

Answer: • For What It's Worth, For Your Information

Question:* How would you abbreviate 'Be Seeing You' in email jargon?

Answer: • BSU

Question:* What does 'scrolling the chat screen' in an internet chat room mean, and is it good or bad netiquette?

Answer: • Posting multiple, often single letter postings so the chat screen scrolls very fast for all users (bad netiquette).

Question:* What is the most important aspect of writing content for a blog, either as a main posting or as a comment on someone else's blog?

Answer: • Always make your posts accurate and truthful (as well as entertaining) especially if they reflect on your reputation as someone with an online presence.

Question:* On a social networking site, which of the following is important to consider — in a personal way - when uploading photographs?

Answer: • Consider the feelings and reputation of the person whose image you are uploading, especially if the image is compromising in some way.

Question:* Why should you not type in all caps when writing an email?

Answer: • Because it is considered 'yelling'.

Question:* Which of the following could be considered as not being 'virtual events,' so you may wish to respond using a more direct reply or regular mail?

Answer: • Weddings, funerals, engagements, birthdays.

Question:* What does 'flaming' or 'to flame' mean in the online world?

Answer: • Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is 'flamed'.

Question:* Why is it always good to use proper grammar and correct spelling in internet postings like message boards?

Answer: • Good grammar and spelling keep ambiguity to a minimum, thereby communicating the message more clearly.

Question:* What should you do if you do not want to type your name at the end of every email you send?

Answer: • Create a signature that will get automatically attached to every email you send.

Question:* Which of the following is the best description of an 'internet troll'?

Answer: • Someone who participates in a message board or chat with the intention to disrupt it in some way.

Question:* What does it mean when you type an e-mail in all capitals?

Answer: • The effect is that you are shouting

Question:* What is the best way to treat 'spam' or unsolicited e-mails?

Answer: • All of the above

Question:* Which of the following 2 options are not good practices for reacting to virus hoaxes and chain letters?

Answer: • Considering them, and allowing them to send to your entire contacts list, for other people to decide about their authenticity.

Question:* What does the phrase 'lurk before you leap' commonly mean on internet sites?

Answer: • That you should familiarize yourself with a website's contents — its purpose, its FAQ, its community — before making a contribution.

Question:* Which of the following best reflects a so-called 'Golden Rule' of etiquette?

Answer: • Remember the human (remember that a real person is receiving the message).

Question:* If you are chatting with someone via the instant messenger and text 'BRB', what have you said?

Answer: • Be Right Back

Question:* Which of the following is the best response to sending a message that you didn't intend to send, or sent to the wrong recipient?

Answer: • Send a follow-up message explaining that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.

Question:* When sending an e-mail, why is it a good idea to try and use the cc: field sparingly?

Answer: • Unless the recipient in the cc: field knows why they are receiving a copy of the message, he or she may not act on the message, but assume it is really only for the main recipient.

Question:* What is a very useful last thing to do before sending out any e-mail?

Answer: • Read the e-mail through for spelling and grammatical errors, to simplify the message if possible, and to check the recipient's e-mail address.

Question:* A common online symbol, what is the correct 'emoticon' for a regular 'smiley face' from the list below?

Answer: • :-)

Question:* What is the correct way to address someone online, if you are unsure of how he or she would like to be addressed?

Answer: • Use their last name, such as Mr. Jones or Ms. Jones.

Question:* Which of the following is the best explanation of 'netiquette'?

Answer: • An abbreviation for 'internet etiquette' or even 'ethics on the net,' the correct way to interact in an online setting.

Question:* When writing an email, it is generally a good idea for your paragraphs to be _______.

Answer: • short

Question:* Which of the following is the best technique for sending a large e-mail attachment?

Answer: • Try and break it up into several smaller downloads, or 'zip' the file if possible.

Question:* Which of the following is a good statement about time delays between e-mail exchanges?

Answer: • Try to reply within a 24-48 hour window, but allow at least the same amount of time before sending a follow-on e-mail, if not longer.

Question:* What does 'HTH' mean in an email or on a message board?

Answer: • Hope this helps

Question:* Which of the following is the best advice when writing a business e-mail?

Answer: • To keep the information relatively short, precise and always polite, with simple questions relating to what you expect to happen.

Question:* What does 'spamming' mean, and is it good or bad netiquette?

Answer: • Sending unsolicited e-mails or communications to people online (bad netiquette).

Question:* Why is it important to be careful with formatting when sending an e-mail message?

Answer: • It is polite, and looks neater, especially if you use pretty colors.